8udget

Account and data deletion

Last updated August 1, 20256 sections

First, decide how much to delete

There are two options, and they are not the same. Both are permanent.

Data only

Start fresh without losing the account.

Removed
TransactionsBudgetsGoalsAll financial records
Kept
Your login and profile

Account and data

Everything goes. You would need a new account to return.

Removed
Your account itselfYour login and profileAll financial records
Kept
Nothing.

Then pick a route

Doing it yourself is faster. Email is there if you cannot sign in.

Do it yourself

  1. Sign in at 8udget.my with your account email.
  2. Open your account settings.
  3. Find Account Management or Data Management.
  4. Choose data only, or account and data.
  5. Confirm. This cannot be undone.

Ask by email

  1. Write from the email address on the account, so it can be verified.
  2. Subject: Account Deletion Request.
  3. Say whether you want data only, or account and data.
  4. Send it to help@8udget.my.

What happens, and when

2–3 business days
We acknowledge an emailed request. Deleting it yourself skips this step.
Within 30 days
The deletion is completed. Until it finishes, nothing is guaranteed to be recoverable.
A confirmation email
Sent once the deletion is done. After that there is no backup to restore from.

Export your records to Excel before you start. It takes seconds, and it is the only copy you will have.

1. Overview

At 8udget, we respect your right to control your personal data. This guide explains how you can delete your account and associated data from our service.

You have two options for data removal:

  • Delete Data Only - Remove all your financial data while keeping your account active
  • Delete Account and Data - Permanently remove your account and all associated data

2. Self-Service Account Deletion

You can delete your account or data directly through our application by following these steps:

Step 1: Log into Your Account

  • Visit 8udget.my and sign in with your credentials
  • Ensure you're using the same email address associated with your account

Step 2: Navigate to Settings

  • Once logged in, go to your account settings
  • Look for the "Account Management" or "Data Management" section

Step 3: Choose Your Deletion Option

At the bottom of the settings page, you'll find two options:

Option A: Delete Data Only

  • This removes all your financial data, transactions, budgets, and goals
  • Your account remains active and you can start fresh
  • Your login credentials and basic profile information are preserved

Option B: Delete Account and Data

  • This permanently removes your entire account
  • All data associated with your account will be deleted
  • You will need to create a new account if you wish to use our service again

Step 4: Confirm Your Request

  • You will be asked to confirm your deletion request
  • This action cannot be undone, so please make sure this is what you want
  • Your data will be permanently deleted within 30 days of confirmation

3. Email Request for Account Deletion

If you prefer to request account deletion via email or cannot access your account, you can contact us directly:

Requirements for Email Requests

  • Use Your Registered Email: You must send the request from the same email address you used to register your 8udget account
  • Subject Line: Use "Account Deletion Request" or "Data Deletion Request"
  • Include Required Information:
    • The email address associated with your account
    • Specify whether you want to delete data only or your entire account
    • Reason for deletion (optional but helpful)

Email Template

Subject: Account Deletion Request

Dear 8udget Support Team,

I am requesting the deletion of my account and associated data.

Account Details:
- Email: [Your Registered Email]
- Deletion Type: [Data Only / Account and Data]

Please confirm receipt of this request and let me know the expected timeline for completion.

Thank you,
[Your Name]

Send Your Request To

Email: help@8udget.my

Processing Timeline

  • We will acknowledge your request within 2-3 business days
  • Account/data deletion will be completed within 30 days
  • You will receive a confirmation email once the deletion is complete

4. What Happens After Deletion

Data Only Deletion

  • All financial data, transactions, budgets, and goals are permanently removed
  • Your account remains active with basic profile information
  • You can immediately start using the service again with a clean slate
  • Login credentials remain unchanged

Full Account Deletion

  • Your account is permanently deactivated
  • All personal information and financial data are deleted
  • You will no longer be able to log in with your current credentials
  • All subscriptions and payments are cancelled
  • You will need to create a new account to use our service again

What We Keep (Legal Requirements)

Even after deletion, we may retain certain information as required by law:

  • Basic transaction records for tax and legal compliance (anonymized where possible)
  • Records necessary for fraud prevention and security
  • Information required for dispute resolution

This retained information is anonymized and cannot be linked back to your identity.

5. Data Recovery

Important Notice

Once your data or account is deleted, the process cannot be reversed. We strongly recommend:

  • Exporting any important financial data before deletion
  • Taking screenshots of reports you might need for tax purposes
  • Downloading any documents or receipts you've uploaded

No Recovery After 30 Days

After the 30-day deletion period:

  • We cannot recover your deleted data
  • No backups of your information will exist
  • You would need to start completely fresh if you decide to return

Before You Delete

Consider these alternatives:

  • Data Export: Download your data for personal records before deletion
  • Contact Support: Discuss your concerns - we may be able to help resolve issues without deletion

6. Contact Support

If you have questions about account deletion or need assistance with the process:

Email Support

  • Email: help@8udget.my
  • Response Time: 2-3 business days
  • What to Include: Your registered email and specific questions

Before Contacting Support

Please try the self-service options in your account settings first. If you're unable to access your account or encounter technical issues, our support team is here to help.

We're committed to making the account deletion process as simple and transparent as possible while ensuring your data is handled securely and in compliance with applicable laws.